Returns & Exchanges
Due to the perishable nature of natural wine, we cannot accept returns on opened bottles, but we are committed to ensuring you love every sip. If your order arrives damaged or contains an incorrect item, please contact our support team within 14 days for a replacement or store credit.
Inspect Your Delivery
Upon arrival, please check your shipment for any signs of breakage, leakage, or incorrect labels before disposing of the original packaging.
Contact Support
Email our team at [email protected] with your order number and clear photos of any damaged or incorrect bottles.
Review Process
Our wine experts will review your claim within 48 hours to determine eligibility for a refund or a complimentary replacement shipment.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out your replacement bottles via expedited delivery at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing